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Topic: The Admitting and Intake Process
2014-05-25 18:24:16
MissingMom Posts: 11
Joined: 2014-03-09
Our intake (to Long Term Care) was terrible. It took almost 5 hours because they weren't very well organized & prepared. We started at 10a.m. & at 1pm I finally had to ask if they could get Mom something to eat & drink. She was scared, confused and by this time totally exhausted because they kept asking her questions she didn't know how to answer and had no idea what was happening to her.

2014-05-25 18:24:16
MissingMom Posts: 11
Joined: 2014-03-09
I really feel intake should be a two step process. They day before have the caregiver come in & have the meetings with all the different divisions & then the move in the next day so the caregiver can spend the day getting them comfortable in their new home & help with the introduction of the staff. Slow the process for the resident so as not to overwhelm them & make the transition a horrific experience for them.

We were told not to bring anything but all of her clothes in a bag & we could bring the rest of her belongings another day. So there we were, setting her up in a room with strangers attending to her & nothing familiar to help make her feel like it was her new home. I think it would be much better if we could get the room set up with their own familiar items prior to moving them in that it might help alleviate a lot of the moving in stress etc.

2014-05-25 18:25:13
Sharon Osvald Posts: 120
Joined: 0000-00-00
Missing Mom, Great comments about intake. They really line up with what others are telling me too. It is just SUCH a stressful time, anything that can be done to make it kinder and gentler is appreciated. You are right - the best care is compassionate and person-centered care. It is what we need to expect for our parents and spouses.

2014-05-25 18:26:52